Lousy Broadband Connection
For PLDT myDSL subscribers:
Has anyone noticed a sudden drop of speed the past few days? I know it’s not my computer. I just reformatted my machine and I definitely do not have a virus or any spyware. According to their lousy speedtest, my download speed is up to 99.65 kbps, I have to reiterate the up to in the test result because that means it could be much lower than that. You never know what’s up with them. Every time I call their “technical support” I always encounter an incompetent agent. I know for a fact that I am not talking to a technical person because I find myself stuck on hold because the agent doesn’t understand some of the terms that I use when I call.
I hope they establish a better support for their subscribers. Last month, I had to call them almost everyday because I lost my connection. The call agent would tell me that they will expedite my issue and that I should expect a call back, but, when did I get the call back? After two weeks! I got my connection back after 24 hours, and I got a call back after two weeks? Why did they call?
Agent: Good afternoon, ma’am. How is your connection through PLDT myDSL?
Me: It’s fine.
Agent: Is there anything else I can do for you today?
Me: You didn’t do anything for me today, or on the days that I called. No, thanks.
Awkward silence.
Agent: Uhm.
Click.
The agent hung up on me. Wow, world class service! I wonder when I will get to speak with a competent agent who knows more than I do. I just hope this connection becomes better, or I’ll switch come March, when this subscription ends. Pfft.
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8 Comments
Ordered from oldest to newest comment.gyk
November 29, 2007 @ 10:22 am
stupid agent. arrghh.
gyk’s last blog post..the friendly stranger is almost gone.
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Juice
November 30, 2007 @ 4:04 pm
Anti-spam key is my real name! Haha :)
Those kind of agents are just so frustrated sometimes. I love what you said to him/her but he/she be damned because of putting the phone down on you. Booo.
Juice’s last blog post..The Woes of Facebook
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scart
December 1, 2007 @ 4:04 pm
i cant relate that much kasi it never happen dito sa US hehehe pero nong andyan nakow bwisit ako lagi sa smartbro lalo pag malakas ang ulan or may bagyo.
scart’s last blog post..Fitness Equipment
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Christian
December 12, 2007 @ 8:08 pm
I’m not surprised. PLDT’s customer service is just a plain crap. Hindi na nga ako tumawag sa PLDT nung nagkaproblem ang Internet ko because I know, wala naman silang magagawa. Haha.
Christian’s last blog post..Noisy: Minus Five
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pao
November 28, 2007 @ 11:53 pm
what did i tell ya? local tech support is the pits, seriously. to think that we have so many good international call centers and yet can’t provide competent and efficient tech support for our fellow filipinos. broadband companies need to step it up a notch, really.
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