Poor Customer Service
Last Saturday, together with my colleagues, we all headed to Overlook Resort Hotel in Antipolo. We were all looking forward to a night of fun and a chance to bond with my new friends. We arrived at the Overlook Resort Hotel at 6:30am, a few of my colleagues were already there. We were welcomed by this lady, whom I thought was the manager, with a warning.
You can’t be too noisy. The owner of the resort is here. You can’t sing videoke if you don’t have a good voice. The owner doesn’t like it.
The place wasn’t ready at all. There were no lights near the cottage area and the pool seemed unclean. The jacuzzi doesn’t even have water in it. The maintenance was nowhere to be found and they were supposed to provide the extension cords for the lights. In addition, that lady who welcomed us, told my friend this statement:
Doktora ako, di ako alila dito. (I am a doctor, I’m not the help here.)
Well, didn’t you, Mrs. Doctor, told us that the owner does not like noisy resort-goers? Eh…but, wait, YOU are THE owner! Overlook Resort Hotel provided us with nothing but poor customer service. I was asking one of the women help in the resort if we could grill our barbecue in the “barbecue area” near the pool, but she said, “It’s not allowed.” I asked why it’s not allowed, and she simply replied with a sneer on her face, “Because it’s not allowed.” What the…?
For almost two hours, we waited for them to setup the place. Days before our arrival, they already knew we were coming, but when we got there, they were not prepared at all. The owner and the help were not accommodating in the slightest bit! Mrs. Doctor was a snob and unfriendly. Some of the help were unfriendly, too. We decided to leave the place and transfer to the resort in front of them. The maintenance guy told us that we had to tell Mrs. Doctor that we were vacating the place, so I told him to call her, but he said, no one can ask her to come to us, WE have to come to her. Why? We are the customers, right?
Overlook Resort Hotel in Antipolo, your service sucks!
We were very much satisfied with the other resort, but that’s for another blog entry.
My brother and his school org spent the night at this same resort. I wasn’t aware that they rented the place. My brother told me that their service still sucks when I asked him how their service was. They were not prepared when they arrived. There was no light in the restrooms and there was also a security issue. Someone tried to enter their room and his orgmate ran after the guy. Unfortunately, they weren’t able to catch him, and his orgmate suffered a sprain after taking a stumble during the chase. The swimming pool wasn’t even clean enough.
Please, even if you have no choice, do not go to Overlook Resort Hotel in Antipolo!
It seems like this blog post is stirring some butts from the staff of Overlook Resort Hotel in Antipolo. I feel like they are doing some damage control, hence, the 3 new positive comments from somewhat random people saying great things about the resort. Well, since GIMF (Google is my friend), I did a little digging and found that there is another blog post about them, but what I found so hilarious is the comments section. It is SO similar to what was posted here by Dr Bert Eugenio and this Lynne Young from this blog entry. C’mon, people! Who are you kidding? And that blog only has two entries and they are both about the said resort!
Comment on my blog on the left. Click the image to enlarge.